Help Center

Frequently Asked Questions

Find quick answers about booking, payments, tickets, and account management. Can't find what you're looking for? Contact our support team.

Showing 10 questions

How do I reset my password?

Click Forgot Password on the login page and follow the email link.

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How do I book a bus ticket online?

Search your route, pick a seat, pay via Mobile Money or card. Your e-ticket arrives instantly.

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Can I book for someone else?

Yes. Enter the passenger's name and phone at checkout.

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Do I need an account to book?

No. You can book as a guest. An account lets you track bookings and save routes.

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Can I cancel my booking?

Yes. Free cancellation up to 4 hours before departure. A 10% fee applies within 4 hours.

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What payment methods do you accept?

MTN MoMo, Vodafone Cash, AirtelTigo, Visa, Mastercard, and cash at terminals.

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Is my payment secure?

Yes. SSL encryption and Paystack-licensed processing. We never store card details.

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How long do refunds take?

Mobile Money: 24-48 hours. Card: 5-7 business days.

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What ID do I need?

Ghana Card, Passport, or Driver's Licence plus your e-ticket. Arrive 30 minutes early.

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Are children allowed?

Under 3: free. Ages 3-12: 50% discount. Ages 13+: full fare.

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